Telehealth, or virtual medical appointments conducted via phone or video call, has transformed how we can access healthcare. Whether you are managing a chronic condition, following up after a procedure, or simply have a question for your doctor, telehealth offers a convenient and effective option without leaving your home.
The Benefits of Telehealth
Telehealth is especially valuable for older adults with mobility challenges or compromised immune systems. An at-home appointment eliminates the task of arranging transportation, wasting time traveling to a physician’s office, and reduces exposure to viruses in waiting rooms. It also makes it easier to stay on top of routine check-ins, medication management, and mental health support — all from the comfort of home.
What You Need to Get Started
Getting set up for a telehealth visit is simpler than you might think. All that’s required is one of the following devices and a reliable internet connection:
- Laptop with a built-in camera
- Desktop computer with an external web camera
- Smartphone or tablet
Your provider’s office will typically send you a link in advance that can be used to enter the virtual waiting room.
Tip: Plan to log on about 10 minutes early to allow yourself time to download any required software and test your camera and microphone before your provider arrives.
Telehealth or the Hospital? A Quick Guide
Not every health concern requires an in-person visit, but some do. Use this guide to help decide:
| ✓ Use Telehealth For: | ✚ Go to the Hospital/Call 911 For: |
| Cold, flu, or allergy symptoms | Chest pain or difficulty breathing |
| Skin rashes or minor infections | Signs of stroke (facial drooping, sudden confusion, slurred speech) |
| Medication questions or refills | Severe abdominal pain or uncontrolled bleeding |
| Mental health check-ins | High fever, above 104 for adults |
| Chronic condition follow-ups | Serious injury, broken bones, or head trauma |
| Mild urinary symptoms | Sudden loss or blurring of vision or hearing |
How to Find a Safe Telehealth Portal
Unfortunately, telehealth scams do exist. The safest way to access virtual care is through your existing healthcare provider or insurance company. Log in to your insurer’s member portal or call the number on the back of your insurance card to find approved telehealth services. Avoid clicking on unsolicited emails or ads offering telehealth visits and never share personal or financial information through an unverified website. Telehealth may be covered under your health insurance plan, so be sure to speak with your health insurance provider to understand your benefits.
To learn more about our resources for older adults, visit the telehealth section of the Alliance’s website.
Katrin Werner-Perez is the Director of Health Programs for the Alliance.
